Return Policy

/Return Policy
Return Policy2019-02-07T14:44:29+00:00

Return Policy

Discount Cabinet Depot offers a free design service to all our clients. We will help you design your project free of charge; however it is the customer’s responsibility to verify all designs before making any purchases. Discount Cabinet Depot does not guarantee or take responsibility for any designs. All designs are based on customer preferences.

In order to make a return you must contact us within 7 days of delivery. Returns must be authorized by one of our representatives. All items must be in original packaging and unassembled. There is a 25% restocking fee on all returns. The customer is responsible for shipping the items back to the manufacturer and must be in re-sellable condition otherwise no credit will be given. We will not take back assembled cabinets.

CUSTOMER IS RESPONSIBLE TO MAKE SURE ALL ITEMS ARE RECEIVED. Inspect for any visible damages to the boxes and make sure all products are received in the presence of the carrier representative. If you detect any missing items from the shipment, you must document them in writing on the paperwork provided by the driver. Make sure to note the paperwork in front of the carrier and have the driver sign the paperwork. Report the issue to Discount Cabinet Depot immediately.

Discount Cabinet Depot will not be responsible for any missing items that are not clearly marked on the Bill of Lading (paperwork) you sign from the driver. If you sign and accept the delivery you are agreeing that all the items in your order have been received, minus any backordered items that you have already been notified about.

Note that some items are packed together in a single box (example: trim, molding, toe kicks). Please inspect the boxes to make sure that all your pieces are accounted for.